Director of Catering

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

What you will have an opportunity to do:

The Director of Catering leads the overall Catering team to provide an elevated level of guest service, working closely with our clients to qualify, explain, negotiate, and sell catering food and beverage services to our resort clients and guests along with planning, synchronizing and execution of the in‑house logistics for groups utilizing convention space. This position will collaborate and work closely with the Sales team to ensure efficient space management and utilization of the convention space, conference rooms, break out rooms, boardrooms, and the various outdoor event spaces.

In addition, they will work to network and develop local catering and social business for the resort. This position is a vital conduit of information to the overall resort teams and is the key to planning and executing meetings and special events.

• Responsible for achieving catering revenue goals and budgets and will actively up‑sell and ensure each piece of business maximizes the full revenue potential for the assigned space.
• Plan, coordinate and creatively synchronize the needs of group with the hotel team.
• Collaborate with all operating departments with respect to group guest housing, front services and front office
• Partner with Accounting to ensure timely and accurate group billing and deposits
• Will create and ensure contracted business BEO’s are accurate and distributed timely for advanced planning by the operations teams to properly execute on the event functions.
• Applies and manages the resorts overall service strategy and brand initiatives in all aspects of the sales process.
• Drives customer loyalty and satisfaction by delivering guest service excellence throughout each customer service experience.
• Researches and analyzes new products, pricing, and services of competition.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Ensures the property is apprised of all groups that will impact property operations and ensures the various departments that need to support these functions clearly understand their role to ensure event success.
• Ensures meeting space and corresponding heart of the house areas are clean and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance with departmental guidelines.
• Leads the execution of brand…