Catering Sales Manager

Catering Sales Manager

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our service philosophy revolves around a guest-centric approach, attention to detail, and proactive problem solving. We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment. Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals. We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts, as well as access to our fitness center and indoor pool!

The Catering Sales Manager plays a pivotal role in driving the revenue growth and market presence of our hospitality services by managing and expanding catering sales operations. This position requires a strategic approach to identifying new business opportunities, nurturing client relationships, and delivering tailored catering solutions that meet diverse customer needs. The manager will oversee the entire sales cycle from lead generation to contract negotiation, ensuring alignment with the company's revenue and budgetary goals.

Collaboration with internal teams such as operations, marketing, and finance is essential to optimize service delivery and maximize profitability. Ultimately, the Catering Sales Manager will be instrumental in enhancing customer satisfaction and establishing the company as a preferred catering provider within the competitive hospitality industry in the United States.

Minimum qualifications include a bachelor's degree in hospitality management, business administration, or a related field. Proven experience in hotel or hospitality sales, specifically in catering or event sales, is required. Proficiency in Opera property management system and computer accounting programs is necessary. Strong knowledge of revenue management, yield management, and budgetary analytical techniques is essential. Excellent communication, negotiation, and interpersonal skills are required.

Preferred qualifications include advanced certification in hospitality or revenue management. Experience working in a multi-property hotel environment or large-scale catering operations is preferred. Familiarity with CRM software and advanced data analytics tools is advantageous. Demonstrated success in developing and leading sales teams is desirable. Additional language skills relevant to diverse client bases are a plus.

Responsibilities include executing strategic sales plans targeting wedding, social, day programs, and special event catering segments. Delivering a high-quality guest experience through communication of event details to the operation through accurate and timely BEO creation and distribution. Acting as on-site customer point person to coordinate event details with the banquet and operations teams executing the details. Prospecting and generating new leads to expand the client base across various catering market segments.

Cultivating and deepening client relationships, understanding unique catering requirements and preferences. Conducting thorough market research and analysis to identify emerging trends and opportunities within the catering industry, especially weddings. Collaboratively working with the marketing team to develop segment-specific promotional campaigns and materials. Representing the resort at key industry events and trade shows, focusing on networking and building connections. Liaising closely with culinary and event planning teams to ensure a cohesive and seamless service delivery aligned with client expectations.

Tracking and analyzing catering sales performance, providing regular reports to the Director of Sales & Catering. Maintaining excellent grooming standards. Overseeing contract negotiations and agreements with a keen eye on beneficial terms for the resort.