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Guest Experience Lead — VIP & Front Office
Job in
Potomac, Ohio County, West Virginia, USA
Listed on 2026-08-29
Listing for:
Pyramid Global Hospitality
Full Time
position Listed on 2026-08-29
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk
Job Description & How to Apply Below
The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks an Assistant Guest Experience Manager to oversee guest services and ensure an exceptional stay in Washington, D.C.
You will lead front desk collaboration, greet guests, handle complaints, coordinate with departments, and tailor VIP experiences. The role supports a dynamic, service-driven culture with opportunities for growth and professional development.
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