Food & Beverage Operations Manager- DOGON Restaurant

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships.

Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city’s most recognizable landmarks.

At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you’ll join Pyramid Global Hospitality’s People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience.

Whether you’re beginning your hospitality career or ready for your next opportunity, you’ll find a supportive environment where your contributions matter. If you’re passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family.

What you will have an opportunity to do:
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, and a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career.

We take great pride in our dedicated and diverse team of employees.

All professionals at The Potomac Hotel live by our Vision, Brand Promise, and Core Values.

The Food & Beverage Operations Manager is primarily responsible for overseeing front of house food and beverage operations within DŌGON restaurant, while also providing operational support to other outlets and the Banquets department as needed and/or as assigned. This role reports to the Restaurant General Manager, who reports to the Director of Food and Beverage. This role works closely with Culinary operations and offers secondary support to its staff and leaders when needed.

This role ensures the highest level of guest satisfaction and luxury service standards.

• Supervise and manage F&B outlets and operations ensuring quality, service and luxury standards.
• Monitor and ensure availability of staffing levels, supplies, and equipment are up to standard for both guest and service professional’s safety.
• Support and lead additional F&B Managers and F&B service teams in delivering exceptional guest service.
• Ensures a “positive atmosphere” in all outlets including making contact with guests and Service Professionals throughout each shift
• Ensure coverage and monitor scheduling and making necessary adjustments in the best interest of the company or under the leadership of the Director of F&B.
• Create scheduling, be ready to represent the department in payroll meeting
• Attend and lead all pre-shift lineups and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments
• Must be familiar with demonstrate knowledge of all products and menu items
• Meets and greets guests in the outlets and to oversee…