Team Member, Hospitality ​/ Hotel ​/ Catering

Job Details

Job Location:

040619 - Keyser, Keyser, WV 26726

Position Type:
Team Member

• Present a neat, clean appearance in company uniform.
• Greets each customer with a smile and a word of welcome or departure.
• Maintain a clean and safe environment for customers.
• Serve customers according to all company procedures and standards.
• Cooperate with peers – work with fellow employees as part of a team and help others when they need a hand.
• Demonstrate a positive and enthusiastic attitude with co‑workers.
• Help new employees through training and orientation.
• Show patience and understanding when training others.
• Keep other employees informed about what you are doing.
• Be personally reliable and attend as scheduled, on time, in uniform and ready to begin tasks.
• Provide appropriate notice when unable to be at work.
• Provide written notice for being late or absent as required.
• Use approved time‑keeping system.
• Cooperate with management – be open and receptive to requests, demonstrate flexibility and dependability.
• Demonstrate a positive and enthusiastic attitude with management.
• Adjust positively to requests for change from managers.
• Accept procedural changes positively and without loss of effectiveness.
• Alert management to station needs.
• Anticipate problems and bring them to management’s attention.
• Follow through with all commitments made.
• Take initiative without being told, go beyond what is simply required, and maintain a high activity level.
• Help others when needed without being asked.
• Demonstrate a sense of urgency, especially when it relates to pleasing the customer.
• Manage more than one task at a time effectively.
• Finish tasks completely once begun.
• Suggest ideas for solving problems and improving procedures.