Sr ServiceNow Developer

Overview

Sr Service Now Developer – Hitachi Digital Services. Demonstrates knowledge of ITSM configuration using Service Now with expertise in at least two of the key modules (Incident, Change, Service Request, Virtual Agent, Knowledge, CMDB, Dashboards, Reporting). 10+ years of hands-on Service Now experience including supporting the implementation, administration, configuration and/or development of the Service Now tool in ITSM modules, CMDB, and custom app build.

• Develop Service Now software solutions using JavaScript, Jelly, Web Services, MySQL, XML, HTML and CSS.
• Configure out-of-the-box workflows and create/maintain custom workflows.
• Integrate Service Now with external systems (e.g., AD, SSO, SCCM, Salesforce, Jira) using JDBC, REST, SOAP, and Integration Hub.
• Craft business rules, ACLs, client scripts, UI policies, UI macros, UI scripts, catalog forms, and related configurations to support ITSM processes.
• Demonstrate working knowledge of ITSM processes/system concepts with a focus on Service Now.
• Experience in integrating SAAS applications with other SAAS and on-premises applications.
• Knowledge in building custom applications in App Engine is a plus.
• Knowledge of ITSM configuration with expertise in at least two modules (Incident, Change, Service Request, Virtual Agent, Knowledge, CMDB, Dashboards, Reporting, homepages, and etc.).

• 10+ years of Service Now hands-on experience in supporting the implementation, administration, configuration and/or development of the Service Now tool in ITSM modules, CMDB, and custom app build.
• Strong experience with configuring ITSM processes and system concepts in Service Now.
• Proficiency in integration techniques for internal and external systems.
• Ability to build and customize Service Now workflows and user interfaces.

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.