Service Systems

Position: Service Systems Support
Location: Panther

Service Systems Support page is loaded## Service Systems Support locations:
Vimercate (MB) time type:
Full time posted on:
Posted 5 Days Agojob requisition :
REQ-24872
** Job Posting Title
** Service Systems Support
** The challenge
** An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model :
Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.
** What you will do
** The resource will be placed within a structured corporate environment, as part of the Service Division, and will play a key role in ensuring the proper functioning and continuous evolution of the systems supporting service and assistance activities.  The role involves providing help-desk support to service centers, participating in project initiatives for the development of new solutions, and overseeing specific customer care processes.  

The resource will also be responsible for delivering training activities to service centers and internal users, promoting the effective adoption of systems and procedures.  The person will be in charge of the following activities:
** Help Desk and Support to Service Centers
*** Provide first- and second-level support to service centers on the systems and platforms used by the Service Division
* Manage requests, reports, and issues through corporate ticketing systems
* Analyze recurring issues and collaborate in defining structured solutions
* Support users in the correct use of systems and in compliance with operational procedures
* Prepare and keep technical and operational documentation up to date
** Training and Education
*** Design and deliver training sessions (on-site and/or remote) on service systems and operational processes
* Prepare training materials (manuals, guides, presentations, FAQs)
* Support onboarding phases for new service centers or new internal resources
* Contribute to the dissemination of best practices and to improving users’ competency levels
** Project Activities and Solution Development
*** Participate in corporate projects for the development, evolution, and implementation of new service solutions
* Collaborate with IT, vendors, and internal stakeholders in gathering requirements and defining solutions
* Support testing, validation, and production release activities
* Contribute to the continuous improvement of service and customer care processes
** What you need to succeed
** The ideal candidate has:
** Requirements
* ** Degree (preferably in a technical or IT-related field) or high school diploma
* Experience in application help-desk roles, service operations, or systems support within structured environments
* Knowledge of information systems, digital platforms, and ticketing tools
* Ability to analyze processes and interact with multiple stakeholders
* Excellent communication skills, including the delivery of training sessions
* Customer-oriented mindset and strong focus on service quality
** Hard Skills
*** Experience in corporate or multinational environments
* Knowledge of project management methodologies
* Experience in designing and delivering training
* Good command of the English language
** Soft Skills
*** Problem-solving skills
* Proactivity and operational autonomy
* Planning and priority management skills
* Strong collaboration and effective communication skills
* Flexibility and continuous improvement mindset#LI-GG1

Haier Europe is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
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