L3 Support Tech Deskside

Role Overview

As an L3 Support Technician, you will provide high-level technical expertise in a complex manufacturing environment. You will be responsible for supporting enterprise automation efforts, integrating robotics (AMR/AGV/VGV) with IT infrastructure, and maintaining critical server and network operations.

Location: Buffalo, WV - Fully Onsite

Employment Type: W2 (no C2C)

• Infrastructure & Network Ops:
  Perform "Smart Hands" support for servers and network hardware. Conduct wireless audits, manage switch installations, and monitor infrastructure health via PRTG, DNAC and Nagios.
• Automation & Robotics:
  Evaluate and implement robotics technologies; maintain integrations between autonomous vehicles and third‑party fleet management systems.
• Maintenance & Facilities:
  Handle telecom room inspections, power/HVAC preventative maintenance coordination, and execute hot‑swap operations on mission‑critical equipment.
• Escalation Support:
  Act as the primary escalation point for L2 technicians and production teams; lead troubleshooting for high‑priority incidents (P1–P3).
• Vendor & Project Management:
  Coordinate with external vendors; support site‑wide infrastructure refreshes, server rack configurations and plant shutdown activities.
• On‑Call:
  Participate in a rotation to monitor system alerts and provide emergency on‑site support for production‑critical issues.

• Advanced Technical Support:
  Strong proficiency in Windows and Linux OS, as well as end‑user device support.
• Networking Expertise:
  Deep understanding of the OSI model, TCP/IP protocols and network administration.
• Infrastructure
  
  Skills:
  
  Experience with server hardware, data center maintenance and cabling (network drops/power).
• Analytical Problem‑Solving:
  Ability to diagnose complex issues across networking and infrastructure layers.
• Communication:
  Strong verbal and written skills for documenting standard work and coordinating with senior analysts.

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Contact: This job and many more are available through The Judge Group. Please apply with us today!