Reporting Analyst

Expectations From

The Role:

• Produce monthly & quarterly operational and performance reports for all customers of the Shared Health WAN contract including but not limited to the seven Trusts, BSO, NIFRS & GP Surgeries.
• Analyze service data to identify trends, performance issues, and opportunities for improvement.
• Maintain dashboards and reporting tools to track KPIs and SLAs.
• Ensure all reports are accurate, consistent, and delivered within agreed timelines.

• Monitor contract performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Provide performance insights to operational managers and leadership teams.
• Support contract governance meetings by preparing reporting packs and performance summaries.
• Extract, transform, and validate data from multiple telecom systems and databases.
• Ensure data integrity and consistency across reporting outputs.
• Maintain documentation for reporting processes and data sources.

• Work with operational teams to understand reporting requirements and business needs.
• Provide ad-hoc analysis and reporting to support operational decisions.
• Assist client stakeholders by explaining performance data and responding to reporting queries.
• Identify opportunities to improve reporting efficiency, automation and data visualisation.
• Support the development of new dashboards, reporting tools and analytics capabilities.
• Contribute to process improvements within the reporting function.

• Technical knowledge:
  Strong understanding of IT and telecoms, service management frameworks (like ITIL), and relevant technologies such as cloud platforms.
• Analytical skills:
  Ability to perform structured analysis, interpret data, and formulate evidence-based solutions.
• Communication:
  Excellent verbal and written communication skills, with the ability to explain complex information clearly to both technical and non-technical audiences.
• Leadership:
  Proven ability to influence stakeholder.
• Experience:
  
  A minimum of 5 years of experience in a related field, such as service management.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.