IT Services Desk Assistant

Location: Shepherdstown

Position Details

Position Information

Posting Number
Stu
456P

Working Title
IT Services Desk Assistant

FLSA
Exempt

Student Pay Level
B

Advertised Pay Rate

Position Status
FWS/REG

Department
Student Emp Information Technology Services

Job Summary/Basic Function

This position is at the IT Services

Desk Duties:

- Answering phone calls and assisting the caller
- Assisting walk-up users Helping the full-time and part-time staff
- Troubleshooting hardware, software and network issues
- Running malicious software detection programs (viruses, malware)
- Installing OS updates
- Assisting users with retrieving/changing account information

This can be a stressful area at times, but is a good learning environment for those wanting to work in the computer or customer service fields.

Minimum Qualifications

- Able to grasp new skills and concepts quickly.
- Ability to work alone some times, but must be able to communicate well with team members
- Self motivated
- Ability to effectively handle users under much stress
- Must be enrolled fall/spring

Preferred Qualifications

- Federal Work Study Eligible students preferred.

Posting Date
03/25/2026

Close Date

Special Instructions Summary

Job Duties