Summer IT Services Desk Student Assistant

Location: Shepherdstown

Posting Number Stu
455P Working Title Summer IT Services Desk Student Assistant FLSA Non-Exempt Student Pay Level B Advertised Pay Rate $11.00 Position Status Regular Student Employment Department Student Emp Information Technology Services

Job Summary /Basic Function

This position is at the IT Services

Desk Duties:

* Answering phone calls and assisting the caller Assisting walk-up users

* Helping the full-time and part-time staff Troubleshooting hardware, software and network issues

* Running malicious software detection programs (viruses, malware) Installing OS updates

* Assisting users with retrieving/changing account information

This can be a stressful area at times, but is a good learning environment for those wanting to work in the computer or customer service fields

Minimum Qualifications

* Enrolled for either summer or fall 2025

* Able to grasp new skills and concepts quickly

* Ability to work alone some times, but must be able to communicate well with team members

* Self motivated

* Ability to handle effectively users under much stress

* Macintosh and/or Linux experience a plus, but not necessary

Preferred Qualifications Posting Date 03/25/2026 Close Date Special Instructions Summary