Genesys Cloud CX Developer

Location: Webster Springs

Role :
Genesys Cloud CX Developer
Location Addison, TX
Duration Fulltime Role

Must Have Technical/Functional Skills
Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer rchitect with Softphone

Roles & Responsibilities
Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture.
Develop roadmap for CCaaS transformation and modernization initiatives.
Experience in Softphone API integration with Genesys CX
Experience in Genesy SDK
Experience in Genesys Cloud CX administration, configuration and implementation.
Strong experience Node.

JS/ Rest, SOAP and Genesys APIs.
Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound. Experience in Genesys installation and configuration
Troubleshooting experiences with the issues in configuring and routing related issues.

Desired skills.:

Experience with Genesys on-prem and understanding of various Genesys components and composer development.
Exposure for Java/J2EE development and API Development /Scripting integration
Genesys Cloud CX certification preferred.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.