Gpa : Technicien Sav H​/F En Cdi

Job Title

Under the responsibility of the After Sales Manager, you will be responsible for handling customer requests concerning returns or problems that have occurred on products sold.

Study and respond to physical, telephone, and computer technical assistance requests, corrective or preventive maintenance from clients on product ranges

Manage customer complaints within a precise timeframe in French and English

Diagnose a breakdown or malfunction and provide technical explanations to the customer

Validate the physical return of the part as well as refund requests in collaboration with the manager

Carry out requests for the handling of disputes in France and Europe with carriers

Record returns and their reasons, describe the malfunctions or technical difficulties identified;

Carry out regular monitoring of technical developments in the automotive industry;

Report observed incidents to the concerned services as well as to your hierarchy and/or in certain cases to suppliers.

Follow technical problems of the after-sales service and provide support if necessary at different stages of problem resolution,

Monitor the evolution of products,

Participate in the search and analysis of causes with the Quality/Product teams.

This list is not exhaustive, for the proper functioning of the company, other missions may be assigned to the employee.

You must have at least five years of experience in the automotive sector or knowledge of automotive technology acquired in the professional or personal field. You have the knowledge and ability to understand technical notices and you are passionate about the world of automobiles, join us quickly!

You are rigorous, voluntary, animated and committed to the circular economy, you will flourish within a high-performing and welcoming team.