Senior Process Analyst

Location: Kearneysville

Kearneysville, West Virginia

Secret

Hybrid schedule

Project/Program Management

** Overview*
* GovCIO is seeking a  
** Senior Process Analyst
** to support a critical government computer system for the U.S. Coast Guard (USCG) Software Yard - Product Delivery Service. This role is primarily responsible for managing service-level management, analyzing and optimizing operational integration workflows, and strengthening the connection between technical development and mission execution. This position will be located in Kearneysville, WV, and will be a hybrid position.

** Responsibilities*
* As a Senior Process Analyst, you will serve as a primary operational resource for ensuring that applications developed by platform-aligned Product Teams are user-centric, operationally effective, and sustained in the field. You will design, evaluate, and optimize enterprise-level processes to balance release speed with quality and security.

Key responsibilities include:

+ Analyze, map, and optimize end-to-end workflows across the Product Delivery lifecycle to ensure rapid software releases do not compromise system reliability.

+ Establish and manage service-level management processes and performance metrics to guarantee product delivery.

+ Serve as a primary operational liaison between technical development teams, Product Owners, and Portfolio Product Line Managers.

+ Evaluate and refine user engagement and training frameworks to accelerate operational adoption and ensure seamless software rollout to the field.

+ Identify operational bottlenecks and process risks within enterprise-level testing, quality assurance, and product support structures, performing root-cause analysis for remediation.

+ Formulate standard operating procedures (SOPs) and continuous process improvement strategies aligned with USCG Force Design 2028 goals.

+ Collaborate with cross-functional teams to ensure all operational integration processes adhere to federal software standards, government baselines, and quality gating controls.

+ Create, review, and maintain comprehensive process documentation, lifecycle frameworks, and readiness validation models for mission-critical applications.

** Qualifications*
* High School with 6 - 9 years (or commensurate experience)

** Required Skills & Experience*
* + Experience in process analysis, service-level management, or operations analysis within an enterprise IT or software development environment.

+ Proven experience mapping and redesigning complex workflows spanning technical development, quality assurance, and user adoption domains.

+ Comprehensive operational understanding of ITIL frameworks, Agile methodologies, and modern software delivery lifecycle (SDLC) processes.

+ Strong experience establishing operational metrics, Key Performance Indicators (KPIs), and tracking service-level agreements (SLAs).

+ Proficiency capturing operational requirements and managing change coordination using enterprise tools (such as Jira, Azure Dev Ops, or Service Now).

+ Strong foundational understanding of diverse IT domains, user-centric design principles, release management, and organizational change frameworks.

Clearance Required:

Active Secret Clearance

** Preferred Skills & Experience*
* + Experience supporting U.S. Coast Guard, Software Yard, or Department of Homeland Security (DHS) programs.

+ Familiarity with USCG Force Design 2028 objectives, PEO C5I environments, or maritime operational contexts.

+ Relevant professional certifications highly preferred (e.g., ITIL Expert/Master, Lean Six Sigma Green/Black Belt, Project Management Professional (PMP), or Agile/Scrum credentials).

+ Understanding of how automated testing and Dev Sec Ops  pipelines integrate into manual quality assurance gating and deployment readiness evaluations.

+ Experience facilitating large-scale user engagement sessions or managing training programs for enterprise software rollouts.

** Posted Salary Range*
* USD $97,000.00 - USD $ /Yr.

** Company Overview*
* GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government…