Senior Process Analyst

Overview

GovCIO is seeking a Senior Process Analyst to support a critical government computer system for the U.S. Coast Guard (USCG) Software Yard – Product Delivery Service. This role is primarily responsible for managing service‑level management, analyzing and optimizing operational integration workflows, and strengthening the connection between technical development and mission execution. The position will be located in Kearneysville, WV, and will be a hybrid role.

As a Senior Process Analyst, you will serve as a primary operational resource for ensuring that applications developed by platform‑aligned Product Teams are user‑centric, operationally effective, and sustained in the field. You will design, evaluate, and optimize enterprise‑level processes to balance release speed with quality and security.

Key responsibilities include:

• Analyze, map, and optimize end‑to‑end workflows across the Product Delivery lifecycle to ensure rapid software releases do not compromise system reliability.
• Establish and manage service‑level management processes and performance metrics to guarantee product delivery.
• Serve as a primary operational liaison between technical development teams, Product Owners, and Portfolio Product Line Managers.
• Evaluate and refine user engagement and training frameworks to accelerate operational adoption and ensure seamless software rollout to the field.
• Identify operational bottlenecks and process risks within enterprise‑level testing, quality assurance, and product support structures, performing root‑cause analysis for remediation.
• Formulate standard operating procedures (SOPs) and continuous process improvement strategies aligned with USCG Force Design 2028 goals.
• Collaborate with cross‑functional teams to ensure all operational integration processes adhere to federal software standards, government baselines, and quality gating controls.
• Create, review, and maintain comprehensive process documentation, lifecycle frameworks, and readiness validation models for mission‑critical applications.

High School diploma with 6–9 years of experience (or commensurate experience).

• Experience in process analysis, service‑level management, or operations analysis within an enterprise IT or software development environment.
• Proven experience mapping and redesigning complex workflows spanning technical development, quality assurance, and user adoption domains.
• Comprehensive operational understanding of ITIL frameworks, Agile methodologies, and modern software delivery lifecycle (SDLC) processes.
• Strong experience establishing operational metrics, Key Performance Indicators (KPIs), and tracking service‑level agreements (SLAs).
• Proficiency capturing operational requirements and managing change coordination using enterprise tools (such as Jira, Azure Dev Ops, or Service Now).
• Strong foundational understanding of diverse IT domains, user‑centric design principles, release management, and organizational change frameworks.

• Experience supporting U.S. Coast Guard, Software Yard, or Department of Homeland Security (DHS) programs.
• Familiarity with USCG Force Design 2028 objectives, PEO C5I environments, or maritime operational contexts.
• Relevant professional certifications highly preferred (e.g., ITIL Expert/Master, Lean Six Sigma Green/Black Belt, Project Management Professional (PMP), or Agile/Scrum credentials).
• Understanding of how automated testing and Dev Sec Ops  pipelines integrate into manual quality assurance gating and deployment readiness evaluations.
• Experience facilitating large‑scale user engagement sessions or managing training programs for enterprise software rollouts.

Clearance Required:

Active Secret Clearance

Posted Salary Range: USD $97,000.00 - USD $ /Yr.