Principal Client Partner

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal Better Up Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal Better Up Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

Hybrid Work Policy & Hub Locations

Better Up is a hybrid company that values in-person collaboration. Our US hub locations include:
Austin, TX;
New York City, NY;
San Francisco, CA; and the Arlington, VA.

Hybrid Expectation: You will be expected to work from your local office at least 2 days per week (or 8 days per month) and should be able to realistically commit to this structure before applying. This hybrid role will require travel up to 25% of the time for client engagements.

If you are not located near a hub: You will work as a fully remote employee. This remote role will require travel up to 50% of the time for client engagements and internal Better Up purposes.

This role is open to candidates across the US. Please review the above carefully and ensure the applicable model works for your situation before applying.

Transform how the world’s leading companies invest in their people.

At Better Up, we’re building a new kind of partnership with our customers — one that doesn’t stop at platform adoption. We’re in the business of deep, lasting transformation. That’s where you come in. As a Principal Client Partner, you’ll partner directly with executives at the world’s top companies to shape human capital strategies that matter. You’ll co-create solutions that unlock performance, culture, and growth — and you’ll stay close to the ground as those plans become real.

You won't be a passenger in this process; you’ll be the driver of strategic clarity, executive alignment, and long-term outcomes. This is not a back-office, post-sale support role. This is a front-line, high-trust, high-impact leadership seat. If you thrive on building executive relationships, architecting transformation, and making ideas real through people, let’s talk.

• Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.

• Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.

• Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change
  .

• Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.

• Facilitate strategic working sessions, steer executive updates, and own the story of value Better Up delivers to the customer.

• Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.

• Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.

• Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

• 10+ years of experience in consulting, HR transformation, organizational development
  , or a similar strategic role.

• A track record of executive-level advising
  , especially with CHROs or enterprise business leaders.

• Deep domain expertise in human capital, people strategy, or enterprise talent systems combined with business acumen.

• Experience…