Serviceability Engineer

Job Title

Description and Requirements

Responsibilities:

• Designs and implements support features within servers to ensure easy maintenance, troubleshooting, and repair in the field.

• Collaborates with product segment (marketing) on including Serviceability and Supportability features in Marketing Requirements Documents (MRDs).

• Works with product development engineers on delivery of Serviceability and Supportability features during design and development of next generation products.

• Develops tools and mechanisms within server hardware and software that allow for easy monitoring, logging, diagnostics, and fault isolation

• Reviews new server designs to verify that serviceability features function as intended and meet RAS requirements before release.

• Analyzes reported field issues to identify patterns and areas where serviceability can be improved.

• Collaterals internally (with Development, Procurement, Product Engineering, and support agents) and externally (Technology and platform design partners) to identify, negotiate, and drive serviceability and supportability requirements.

• Reviews support tools and documents for completeness, cost effectiveness, and CX.

• Combines technical and business acumens to balance product support, service delivery efficiency, and Quality.

• Performs ROI analysis in support of technical recommendations.

Basic Qualifications:

• 8 years of relevant industry experience

• B.S. or M.S. in Computer Engineering or Electrical Engineering.

• 4 years of hands-on experience in Server hardware development and problem determination, support tools development, and Server Serviceability Engineering.

• 4 years of hands-on experience with Intel x86 or AMD servers

• 2 years of GPU, DPU, and x86 CPU and ARM CPU support experience

• Knowledge of networking protocols and Operating Systems (Windows, Linux, or VMWare)

• Demonstrated ability to develop product features and requirements for serviceability and supportability.

• 2+ years of developing technical specification in related fields.

• Strong written and oral skills (English fluency)

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US $83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

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