Solutions Engineer

Hybrid Work Policy & Hub Locations
Better Up is a hybrid company that values in-person collaboration. Our US hub locations include:
Austin, TX;
New York City, NY;
San Francisco, CA; and the Arlington, VA.

• Hybrid Expectation: You will be expected to work from your local office at least 2 days per week (or 8 days per month) and should be able to realistically commit to this structure before applying. This hybrid role will require travel up to 25% of the time for client engagements.

• If you are not located near a hub: You will work as a fully remote employee. This remote role will require travel up to 40% of the time for client engagements and internal Better Up purposes.

This role is open to candidates across the US. Please review the above carefully and ensure the applicable model works for your situation before applying.

As a Staff Solutions Engineer, you'll be the technical architect for Better Up's most strategic enterprise engagements, and the person who makes the entire SE function smarter over time. You'll own the largest, most complex opportunities — Key Accounts, Strategic Enterprise, Government — where the primary buyer may be a CIO, CISO, or CFO before they're ever a CHRO. You'll also build the systems, playbooks, and AI‑augmented workflows that scale what you know across the team.

This is a senior individual contributor role and the technical backbone of how Better Up wins and grows in enterprise.

• Serve as technical architect on Better Up's largest and most strategic opportunities — Key Accounts, Strategic Enterprise, and Government deals ($2M–$15M+), owning the full pre‑sales cycle from discovery through handoff.
• Own peer‑level relationships with CIO, CISO, and VP Engineering buyers — earned through domain depth, sustained over deal cycles, and independent of HR as the primary champion.
• Build the business case in CFO and COO terms: structure ROI narratives, model value independently, and position Better Up's platform in language that resonates outside the People function.
• Anticipate integration, security, and platform feasibility challenges before they surface — bringing structured recommendations and clear tradeoffs to the deal team and to Product.
• Define and maintain reusable SE assets — industry‑specific blueprint libraries, scaled demo archetypes, integration pattern catalogs — that lift the capability of the entire SE team.
• Lead the SE function's AI and automation strategy: identify highest‑leverage opportunities, pilot them with rigor, and embed what works into team‑wide practice.
• Coach SEs on navigating business‑driven deals, developing non‑HR buyer relationships, and operating in complex, multi‑stakeholder enterprise environments.
• Serve as the most senior IC technical voice in GTM strategic planning, SE function design, and platform roadmap conversations with Product and Engineering leadership.

• 10+ years in Solutions Engineering, Pre‑Sales, or Technical Consulting in enterprise SaaS, with multiple years owning the most complex deals at your organization.
• Active, nameable relationships with CIO, CISO, or VP Engineering‑level buyers — and a track record of closing deals where IT or Finance, not HR, was the primary champion.
• Deep fluency across HRIS, LMS, SSO, and API‑based integration ecosystems — advising at the architecture level, not just the configuration level.
• Expert‑level command of enterprise security posture, data residency, and compliance frameworks (SOC 2, ISO 27001, GDPR) in global enterprise contexts.
• Demonstrated ability to build ROI narratives and business cases for CFO and COO audiences independently.
• Experience building SE team infrastructure — playbooks, blueprint libraries, training programs, integration pattern catalogs — that reduced dependency on individual expertise.
• Proficiency using AI tools (Claude, Figma Make, Python prototyping) to amplify SE leverage across blueprint generation, demo automation, and POC development.
• Track record of mentoring and developing more junior SEs and contributing to the maturity of an SE function.

AI at Better Up

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