Techno-Functional Consultant Infor LN

Techno-Functional Consultant (Infor LN 10.4)

Our client is seeking a skilled Infor LN 10.4 Techno-Functional Consultant to support and enhance their ERP system. The ideal candidate will have extensive experience with Infor LN tools, Infor XI, and customization techniques, along with a strong ability to resolve technical issues, manage service requests, and optimize business processes. This role requires close collaboration with customer process consultants and subject matter experts (SMEs) to deliver high-quality solutions in a fast-paced environment.

• Address and resolve end-user issues, ensuring minimal disruption to Infor LN 10.4 operations.
• Perform root cause analysis (RCA) to identify and troubleshoot complex technical problems.
• Manage support tickets and product service requests, ensuring timely resolution and documentation.
• Execute configuration updates and customizations using Exit DLLs, AFS, Wrappers, and DAL
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• Collaborate with process consultants and SMEs to understand business requirements and improve processes.
• Recommend solutions to enhance system performance and align with business needs.
• Ensure adherence to software engineering best practices and maintain high-quality deliverables.

• Extensive expertise in Infor LN 10.4, including proficiency with ERP LN tools and Infor XI (Infor OS).
• Proven experience in handling customizations using Exit DLLs, Application Function Server (AFS), Wrappers, and Data Access Layer 2 (DAL2).
• Strong skills in issue resolution, root cause analysis, and recommending solutions for complex technical challenges.
• Solid understanding of software engineering practices (e.g., SDLC, agile methodologies) and business processes (e.g., manufacturing, supply chain, finance).
• Ability to manage support tickets and service requests efficiently using ticketing systems.

• 6+ years of experience in Infor LN application development, support, and implementation.
• Working knowledge of Infor ION Platform and Business Intelligence (BI) tools, such as Infor BI, is a plus.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Demonstrated experience working closely with customers in a client-facing role.
• Passion for delivering exceptional customer service and driving process improvements.