ITIL/ITSM Coordinator
Listed on 2026-07-30
-
IT/Tech
IT Support, IT Project Manager
Location:
USA, Illinois, Chicago - Chicago, IL, United States
Date Posted:
Jul 8, 2026
Requisition
Job Type:
We are seeking5 highly driven Incident / Problem / Change / Release Coordinators
to join our growing Service Operations team.
This role is critical to ensuring operational stability across enterprise platforms. The selected candidates will take full ownership of incidents — from triage through resolution — coordinating across technical teams to drive timely fixes, minimize business impact, and ensure structured governance across ITIL processes.
If you are someone who thrives in high-visibility, high-accountability environments and can drive issues to closure with urgency and structure — we want to talk to you.
Key ResponsibilitiesTriage incoming incidents and prioritize based on impact and urgency
Take full ownership of incident lifecycle from detection to resolution
Coordinate cross-functional teams (Infrastructure, Application, Network, Security, etc.)
Lead Major Incident bridges and stakeholder communications
Ensure SLA adherence and minimize downtime
Identify recurring incidents and drive root cause analysis (RCA)
Track corrective and preventive actions to closure
Work with engineering teams to eliminate systemic issues
Change ManagementCoordinate and review change requests
Ensure proper risk assessment and backout planning
Monitor change execution and manage change-related incidents
Release CoordinationCoordinate release schedules across multiple teams
Ensure proper communication before and after releases
Monitor post-release stability
Required Skills & Experience5+ years in IT Operations / Service Management roles
Strong hands‑on experience in:
Change & Release coordination
Deep understanding of ITIL framework (ITIL certification preferred)
Experience working in enterprise environments with cross‑functional teams
Strong stakeholder communication skills (technical + business)
Ability to manage high‑severity (P1/P2) incidents under pressure
Experience with Service Now or similar ITSM platforms
Strong documentation and reporting skills
Preferred QualificationsExperience leading Major Incident bridges
Experience working in regulated or high‑availability environments
Familiarity with Dev Ops / CI‑CD release cycles
Exposure to cloud environments (AWS, Azure, GCP)
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