Computer Engineer (Voice Engineer

Job Title

Lead Architect for Enterprise Voice and Telecommunications Systems

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Serves as the lead architect for enterprise voice and telecommunications systems. Designs and maintains end to-end telecom and UC architectures supporting mission-critical operations. Develops strategic roadmaps for modernization, including migration to cloud-based voice solutions. Establishes and enforces architecture standards, governance, and best practices.
• Architects and implements cloud and hybrid voice solutions, including Microsoft Teams Phone and Direct Routing. Designs multi-site and global voice architectures ensuring scalability and resiliency. Ensures systems meet performance requirements (latency, availability, redundancy).
• Oversees integration of PSTN, SIP trunks, and legacy systems with modern platforms. Designs and manages Session Border Controller (SBC) architectures. Integrates telecom services with enterprise systems, contact centers, and collaboration platforms.
• Implements zero trust architecture principles across telecom systems. Ensures secure communications using TLS/SRTP, identity management, and conditional access. Ensures compliance with NIST, FISMA, and other federal requirements. Identifies and mitigates telecom security risks, including fraud and unauthorized access.
• Leads adoption of AI/AIOps capabilities for monitoring and operations. Implements Predictive analytics, Anomaly detection and Intelligent alerting. Evaluates and integrates AI-enabled telecom solutions. Ensures responsible AI use, including governance and compliance with federal AI guidance. Develops automation using Power Shell, APIs, and Infrastructure-as-Code tools. Integrates telecom systems into CI/CD pipelines and Dev Ops processes. Reduces manual processes through automation and standardization.