Banking Center Manager - Highlands

Essential Functions

• Excellent customer service
• Business development (inside and outside)
• Community service
• Sales management
• Operational oversight
• Effectively communicating pertinent information to the Banking Center team

Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Responsible for leading relationship building efforts, efficient operations of a full-service banking center, and ensuring proper training and development of staff to provide excellent customer service.

Direct overall sales and service initiatives of the location, proactively interact with customers, discuss their banking needs at the branch and at customer locations. Work closely with business partners to service existing and prospective customers. Spend significant time on outside sales prospects and community service opportunities. May be assigned to more than one office.

From an operational standpoint, oversee compliance with all policies, procedures, and security measures. Assist in hiring, supervising, training, and coaching staff to achieve service, sales, and operational objectives.

• Practice the standards of the Better Banking Pledge and Service & Support Pledge.
• Assess the financial needs of clients and make appropriate recommendations.
• Consistently meet and exceed banking center sales goals for loans, deposits, partner referrals, and profitability.
• Promote a sales culture within the banking center and ensure staff receive proper management, coaching, and training to sell and cross‑sell products.
• Communicate goals to staff and monitor performance against those goals, adjusting individual goals and initiating sales promotions as needed.
• Lead the development of small‑business banking opportunities through calling efforts, originations, or referrals.
• Oversee and personally contribute to branch consumer production and growth to achieve budgeted results.
• Set priorities, direct and delegate responsibilities to staff, and follow through on implementation.
• Promote company products and services in the community to assist in bank growth.
• Handle operational aspects of the banking center, including audits, reports, control accounts, cash levels, and over/short management.
• Participate in recruitment and selection of personnel and assist in training, coaching, and development of staff.
• Ensure sales and staff meetings are consistently conducted as directed by leadership and staff are well informed.
• Communicate job expectations and evaluate performances, providing continual coaching, guidance, and counseling.
• Prepare and deliver fair, measurable, constructive performance evaluations and recommend salary increases and promotions as appropriate.
• Represent the bank by actively participating in local service clubs, community groups, and civic or non‑profit organizations.
• Provide service to customers and prospective customers on banking matters, including product explanation and professional resolution of issues.
• Build successful working relationships with internal business partners, providing constructive peer feedback when appropriate.
• Demonstrate sound judgment and decision making by following established guidelines and procedures.
• Maintain prescribed security controls to protect the office against criminal and fraudulent operations.
• Provide continuous education of policies and procedures to staff, ensuring adherence.
• Maintain confidentiality of employee information and customer business.
• Contribute to a team environment by answering telephone calls and any additional duties assigned to support the banking center.

• Overall direction, coordination, and evaluation of banking center staff.
• Foster team concept including banking center staff and employees from other lines of business.
• Carry out supervisory responsibilities in accordance with policies and laws, evaluate performance, reward and discipline employees, address complaints, and resolve problems.
• Proactively recruit, interview, and assist with hiring, coaching, and training employees.

• Plan,…