General Manager

ABOUT QCD

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year.

QCD associates also help run a national non-profit, the GSF Foundation. At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of food service distribution.

QCD is looking for a strong leader who takes pride in developing his/her people and is also a good strategic thinker. QCD is a dynamic, growing company servicing iconic brands and is seeking a General Manager (GM) with strong warehousing and transportation logistics experience within a distribution environment.

The General Manager plans, directs, and coordinates all warehouse and distribution activities of a distribution center, reporting to the Sr. Operations Director to ensure customers’ stores obtain required products in a timely manner and in accordance with high standards of customer satisfaction. This location supports two main customers serving several hundred QSRs.

• Communicates and coordinates with customers regarding service levels, costs, and other needs to ensure high quality customer service and to enhance QCD/GSF’s reputation. (20%)
• Manages assigned staff, including recruiting and selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (20%)
• Plans, directs, and organizes all phases of product distribution to ensure adequate, timely, and accurate delivery of quality products to customers’ stores. (15%)
• Directs various financial activities, including budget preparation, business plans, quarterly financial and operations presentations, annual re‑costing meetings, equipment lease negotiations, and major capital purchases, interacting with customers and management to meet or exceed established performance and profitability objectives. (15%)
• Develops and implements distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) to ensure consistency with company‑wide policies and to meet established objectives for customer service, safety, and performance. (10%)
• Directs and coordinates through subordinate management the allocation of facilities, equipment, and staff to optimize the use of company resources and to meet or exceed established performance, profitability, and safety standards and objectives. (10%)
• Reviews and analyzes inventory practices and procedures and surplus stock to develop improved inventory control methods. (5%)
• Directs and implements policies and procedures to ensure better‑than‑industry average safety. (5%)
• Performs other related and assigned duties as necessary.

Education/Certification:

Bachelor’s degree in a related field from an accredited college or university preferred.

Supply chain and logistics management education a plus or equivalent work history and experience.

Experience:

• 7-10 years minimum of relevant work experience in a distribution center with experience in all facets of the operation.
• Food distribution experience preferred.
• Strong knowledge of transportation management for in-house drivers required.
• Strong customer relationship building experience.

Knowledge of (B/basic; J/journey; E/expert):

• Management concepts and techniques (E)
• Inventory control concepts and techniques (E)
• Customer service concepts and techniques (E)
• Financial planning and analysis (J)
• General accounting…