Regional Operations Manager

Regional Operations Manager

Territory: Southern, Central, and Northern Virginia

Reports To: Area Vice President

Base Salary: $105,000–$125,000 per year, plus eligibility for a bonus program

The Regional Operations Manager is responsible for leading and optimizing the operational, financial, and service performance of multiple commercial tire and fleet service locations throughout Southern, Central, and Northern Virginia. This role serves as a key partner to the Area Vice President in executing strategic initiatives, driving profitable growth, improving operational efficiency, and developing high-performing teams.

The Regional Operations Manager provides leadership across service operations, fleet customer support, safety, technician development, inventory management, and customer satisfaction. The successful candidate will have demonstrated success leading multi-site operations in a commercial tire, fleet maintenance, transportation, logistics, or related service environment.

Previous commercial tire industry experience is strongly preferred.

• Provide leadership and oversight for multiple commercial tire service locations throughout the assigned region.
• Ensure consistent execution of operational standards, service quality expectations, and safety requirements.
• Drive performance improvements related to productivity, efficiency, response times, and customer service.
• Conduct regular branch visits to evaluate operational effectiveness, employee engagement, customer satisfaction, and compliance.
• Foster a culture of accountability, urgency, teamwork, and operational excellence.

• Partner with sales and operational leadership to support growth and retention of commercial fleet accounts.
• Ensure locations consistently deliver exceptional service to transportation, logistics, municipal, construction, industrial, and fleet customers.
• Support strategic initiatives designed to increase customer retention, account profitability, and market share.
• Collaborate with business development teams to ensure operational readiness and successful onboarding of new accounts.
• Identify market opportunities and competitive trends to support regional growth objectives.

• Manage regional financial performance, including revenue growth, profitability, labor costs, inventory control, and operating expenses.
• Analyze business metrics and operational KPIs to identify opportunities for improvement.
• Develop and implement action plans to address performance gaps.
• Ensure efficient utilization of personnel, equipment, service vehicles, and inventory assets.
• Support capital planning and investment decisions within the region.

• Ensure effective execution of commercial tire service programs, roadside service, emergency response support, and fleet maintenance operations.
• Monitor technician productivity, service quality, responsiveness, and operational efficiency.
• Improve service delivery processes to maximize uptime for customer fleets.
• Ensure locations maintain appropriate inventory levels to support customer requirements and operational demands.
• Drive continuous improvement initiatives that enhance customer value and operational performance.

• Recruit, develop, and retain high-performing Branch Managers, Service Managers, and operational leaders.
• Provide ongoing coaching, performance management, and leadership development.
• Establish succession plans and develop future leaders within the organization.
• Promote employee engagement and foster a culture focused on growth, accountability, and service excellence.
• Partner with Human Resources on talent acquisition, employee relations, training, and workforce planning.

• Maintain strong relationships with key commercial customers and strategic accounts.
• Participate in customer meetings and business reviews as needed.
• Address escalated service concerns and implement corrective action plans.
• Ensure high levels of customer satisfaction through consistent operational execution and service reliability.