Senior Director, Operations Quality

Senior Director, Operations Quality

HP is on a mission to build a more sustainable and resilient supply chain. Core to this mission is driving break-through performance across our global manufacturing network of partner, original design and contract manufacturers. The Leader of Factory Quality is responsible for leading our Original Design Manufacturing (ODM) partner facilities across Asia Pacific; delivering exceptional quality, mitigating risk, and developing future ready manufacturing operations.

This position reports to the Head of Personal Systems Operations Quality.

Responsibilities

• Lead and develop a global team of quality engineers and quality professionals responsible for quality assurance across our global network of ODM partner's manufacturing facilities
• Develop and deploy quality policies, procedures and objectives that ensure customer requirements and relevant regulatory standards are achieved
• Collaborate with product engineering, product management, operations and field quality teams to understand voice of customer (VOC) issues, drive corrective actions and implement lessons learned
• Initiating continuous improvement activities leveraging internal and external data sources. Reduce cost of poor quality (CoPQ) through initiatives focused on scrap, rework, warranty, etc.
• Drive data driven project implementation to reduce cost, improve quality and improve productivity
• Assess & develop quality strategy, define quality goals & metrics and performance monitoring that drives corrective actions. Communicate to senior leadership status and progress
• NPI launch readiness ensuring manufacturing operations meet milestones and requirements throughout the product development cycle including PFMEA, control plan, run at rate (capacity & quality) and official release to production (RTP)
• Focus on driving quality back upstream (shift left) into the product development process. Design for Manufacturability (DfX)
• Introduce new technologies and innovations in the manufacturing process for improved quality
• Establish program of leading indicators to allow for more proactive action to address process variability and issues
• A process and program to drive quality at the source to ensure built in quality
• Drive standardization across manufacturing facilities, common processes, common metrics, etc. Communization of new factory launch process across all regions
• Robust process to share and implement best practices and lessons learned across all product platforms. Benchmark competitors and other industries
• Responsible for operations quality at respective factories producing products across the Personal Systems business portfolio (ex. pcs, audio, gaming, displays, etc.)

Experience

• Bachelor's degree in technical discipline (engineering) or equivalent experience; advanced university degree preferred
• 15+ years of experience in a supply chain manufacturing and operations quality required.
• Significant Supply Chain and Operations background required, with experience in manufacturing, product, and process quality required; experience with PC original design manufacturers (ODMs) preferred
• Experience operating in a lean production system (TPS or equivalent) with lean six sigma credentials and experience. Data driven mindset and success leading process improvement initiatives using known quality methodologies
• Transformational program management. Demonstrate experience in transforming an organization and/or business model by changing processes, systems, people/skills, culture, etc.
• Strong interpersonal skills that foster collaboration within team, with business partners, cross-functional teams and manufacturing partners. Exhibit strong project management skills including prioritization, meeting deadlines, and managing multiple projects concurrently
• Experience developing and leading a Quality Management program. Leadership skills to mentor, coach, develop and enhance the knowledge, skills and abilities of the quality team
• Executive influence and communication skills across verbal, written and formal presentation settings. Strong problem-solving skill with analytic mind-set
• Drive initiatives that deliver on making a sustainable impact across our people, the planet, and our communities