Clerk

Clerk

Job Summary: This position works in a fast-paced, customer-oriented environment. The role serves the company in sales and service, providing an exceptional service experience for the McHappy? Customers. The position assists customers with product knowledge, supports them in selections and purchases, receives payments, stocks products, cleans, and organizes.

The core, critical and essential work duties, functions and responsibilities of the position are as follows;
Daily duties include but are not limited to:

• Identify sales opportunities through customer interaction and engagement
• Support the customer experience and increase sales through product knowledge and suggestions
• Offer alternative product ideas or suggestions for customers
• Support the sales goals for the store
• Competently operate a cash register and other point of sale (POS) equipment
  • Count money, provide customer change, process debit/credit card transactions
  • Balance register and perform other required transactions
• Maintain an orderly appearance in the store, including cleaning, organizing, and accurate stocking of product
• Maintain effective and efficient quality control of products
• Assist and support management in unpacking, inventorying, and placing product
• Assist with store security and inventory control and report any concerns to management
• Participate in company, team, and training sessions as required
• Present a welcoming atmosphere for customers, work well with other team members and management
• Follow all store and company policies and procedures
• Maintain appropriate appearance, hygiene, and satisfactory/required attendance, punctuality, and ability to work flexible schedules
• Maintain professional working relationships with employees, management, and vendors
• Perform other duties as assigned

• High school diploma or GED
• Minimum of one (1) year of retail sales or customer service experience
• Demonstrated ability to perform multiple duties at once
• Demonstrated ability to interact with the public and work well individually and within a team setting
• Demonstrated above‑average communication and problem‑solving skills
• Demonstrated experience working with cash registers or ability to navigate technology
• Demonstrated ability to maintain confidentiality and use discretion with proprietary and sensitive information
• Proactive, positive, and sincere interest in customers, ensuring continuity of the company’s long‑standing relationship with the community
• Compliance with all company policies, standards, protocols, Standard Operating Procedures (SOPs), departmental checklists, and other required rules and practices
• Follow safety and security practices and protocols, ensuring timely and consistent adherence; complete all daily and other routine departmental checklists (e.g., Opening, Closing, Cleaning) with utmost attention to detail
• Comply with all training (in‑person, video, classes, etc.) and successfully complete and pass all required trainings; follow all departmental checklists and SOPs
• Regular and routine attendance with the ability to work occasional evenings and/or weekends
• Maintain satisfactory attendance, punctuality, and flexibility in scheduling

This job description is not designed to provide a comprehensive listing of duties and activities, which may change within the timeframe of the job description.