Retail Store Manager - Dun Laoghaire

As a Retail Store Manager at eir, you will a face of our brand, leadinga passionate team that drives customer satisfaction and sales success. In thisrole, you will be responsible for delivering exceptional customer service while managing the day-to-day operations of the store. Your primary focus will be ensuring that both new and existing customers receive personalized broadbandand mobile solutions that suit their needs.

You'll play a vital role in maximisingrevenue and enhancing eir’s position in a competitive retail market. Enjoyearning a competitive salary along with additional earnings from our attractivecommission structure.

This is an exciting opportunity to lead a thriving store while contributing directly to the success of the eirbrand.

As the Retail Store Manager,you’ll:

• Manage the store’s daily operations and lead amotivated team.
• Set and achieve monthly sales targets to grow the business.
• Deliver exceptional service and provide tailoredsolutions to customers.
• Foster a high-performance culture, motivating yourteam to hit goals and exceed customer expectations.

• Ongoing professional development and training opportunities.
• A supportive and dynamic work environment where growthis encouraged.
• The chance to make a real impact within one of Ireland's leading telecommunications companies.
• Enhanced earning potential through various staffincentives.
• Staff offer.
• Free eir Wellness Programme & Employee Assistance Programme.
• Discounted healthcare plan.
• 22 days annual leave.
• Generous family friendly policies, includingfertility, pregnancy loss, menopause and others.
• Commitment to Diversity and Inclusion.
• Paid leave benefits incl. maternity and sick leavebenefits.
• Tax saver tickets and bike to work scheme.

Monthly salary + competitivecommission structure.

As a Retail Store Manager, you’ll take on key responsibilities,including:

• Understanding Customer Needs:
  Engage with customers to identify their needs and offer tailored broadband and mobile solutions
• Achieving Sales Targets:
  Lead by example to ensure individual and team sales targets are consistently met and exceeded
• Customer Retention:
  Effectively manage customer queries, ensuring their issues are resolved promptly and efficiently to build long-lasting loyalty
• Operational Excellence:
  Oversee the daily operational aspects of the store, including stock control, cash management, and administrative duties
• Policy and Procedure Implementation:
  Responsible for the adherence to eir's policies and procedures to provide the highest level of service and operational standards
• Market Awareness:
  Stay current with industry trends and competitor offerings to provide customers with up-to-date and relevant information.

• Strong communication skills with the ability to simplify complex products and services.
• Ability to engage customers confidently, offeringtailored solutions and building trust.
• A passion for mobile technology and telecommunications, with a curiosity to stay up to date with the latestindustry developments.

• Relevant diploma or certification is a plus, but not essential.
• 2-5 years of retail or customer-facing experience preferred (life experience considered).
• Industry knowledge is an advantage but not essential;we provide ongoing training to ensure you’re up to speed.

At eir, we’re all ab outbuilding connections—whether that’s through our products or our people. Workinghere means being part of a team that’s passionate about customer experience anddriven by results. If you're looking for a role where you can grow your career,develop your leadership skills, and make a real impact—this is the place foryou.

eir reserves the rightto conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches usingpublicly available information.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the applicationor interview process, please let us know, and we will work with you to meetyour needs.