Team Lead, Hermes

Team Lead, Hermes

Los Angeles, United States | On Site | Posted 24 Jun 2026

• Serve as primary conduit between the Hermes Boutique Manager, the regional merchant team, product brands, and customers.
• Supervise, mentor, and develop a cross‑functional sales team to foster a luxury service experience.
• Assist the Hermes Boutique Manager to drive sales and improve team productivity.
• Partner to drive customer satisfaction through exceptional service, coaching, and a consistent luxury experience.
• Set clear goals and objectives focused on customer experience and productivity targets.
• Supervise the sales floor, manage team visibility for optimal staffing and coverage.
• Liaise with the Assistant General Manager (AGM) Sales on staff coverage and scheduling.
• Encourage the team to meet or exceed location sales and profitability targets while modeling desired sales behavior.
• Maintain high standard of product and brand knowledge among the team.
• Maintain floor presentation to meet or exceed brand and DFS requirements.
• Provide feedback on merchandise strategy, promotions, seasonal buys, and presentation stock levels.

• Degree or equivalent education/work experience to perform essential tasks.
• 3‑4+ years of retail management experience; luxury environment experience preferred.
• Proven success managing appointment‑driven business with a strong retained VIP client base.
• Strong interpersonal skills to work with people at various levels.
• Outgoing and assertive personality with a desire to lead and inspire.
• Passion for the brands and products represented.
• Good communication skills, both spoken and written.

• Day One Health Benefits
• 401k Plan Contributions
• Paid Time Off
• Paid Holidays
• Bonus Eligible
• Parking Reimbursement
• Employee Discounts

Hourly rate: $25.50 - $37.85, based on experience, qualifications, and internal equity.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.