Guest Service Supervisor - Seasonal Flex

Job Summary:

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities, responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.

• Supervise employees ensuring they perform all job duties implemented by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale per corporate standards; maintain proper cash levels (including supervised employees).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Handle all cash processes, which include deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to maintain in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Must be available to work flexible hours that may include day, night, weekends, and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age.
• Must have free access to all areas of the store including the selling floor, stock area, and register area.
• Must be able to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (e.g., cooler, outside).
• Must have reliable transportation.
• High School Diploma or equivalent.

$18.73 - $21.94

The pay range for this position is outlined above. The final amount offered at the start of employment will be based on factors including, but not limited to, experience level, knowledge, skills, abilities, and geographic location. The Company reserves the right to modify base salary at any time for reasons related to individual performance, company or departmental performance, and market factors.

• Competitive salaries and opportunities for growth. Talent Development Team provides training for growth and job development.
• Health & Wellness:
  Medical, Dental, Vision, and Life Insurance, plus additional wellness support.
• Retirement: 401(k) with company match.
• Professional Development:
  Tuition reimbursement (available after 6 months of service).

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.

If you have a disability and need accommodation to apply, please contact our recruiting department at  or 781-7GP-WORK.

* Disclaimer:
At Global Partners, we do not use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know:
In Massachusetts, it’s illegal to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.