Sales Associate, Cartier; LAX - Tom Bradley International Terminal

Sales Associate, Cartier (LAX - Tom Bradley International Terminal)

Location:

Los Angeles, United States

Work Mode:
On Site

As a Cartier Sales Associate, you will be the brand ambassador providing a one-on-one luxury selling experience for our customers. You will work on the most important role in the sales floor and be the first direct conduit between our Products and our Customers. You will build customer loyalty and relationships while challenging yourself with the sales and productivity targets. This is an exciting opportunity to be a part of the team for our new Cartier store that opened earlier this year in LAX – Tom Bradley International Terminal!

• Assist customers in selecting, purchasing, and refunding merchandise while demonstrating excellence in customer service.
• Complete customer transactions in a professional and timely manner.
• Identify customer’s temperaments and recommend products that suit their style.
• Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate.
• Build clientele in a high-profile, high-volume location.

• Ensure floor presentation meets or exceeds brand and DFS requirements.
• Maintain reasonable stock levels of all merchandise in the department.
• Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate.
• Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow.

• 2-5 years of experience in a one-to-one selling ceremony in luxury setting.
• 2-4 years of experience in Luxury Jewelry Brand or comparable in Luxury Fashion House.
• Demonstrated ability to identify, build a frequent long term active client book.
• Comfort with daily usage to build long term individual sales growth through activity with Sales Force and My CIRCLE APP.
• Ease with working in a highly involved coaching and development environment.
• Ability to maintain Ambassador personal CXE selling behaviors, meeting Cartier Brand standard. Sharing passion through retention of Product heritage.
• Attend with VIP Guest and meet sales expectations at Cartier High Jewelry Event bi-annual, minimum.
• Demonstrated long term consistent elevated personal presentation and written communication and in person.
• The highest level of Teams Manship. Protecting the DFS and Cartier Brand image.
• Confidentiality with all Product and Client Sales including access to VIP client history.

• Day One Health Benefits
• 401k Plan Contributions
• Paid Time Off
• Paid Holidays
• Monthly Commission/Incentives
• Parking Reimbursement
• Employee Discounts

This is an hourly non-exempt, union position with a starting pay rate of $24.50 per hour. Position is eligible for commission and benefits.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.