Account Manager, Customer

We're looking for a commercially driven Account Manager who excels at growing customer relationships, uncovering new opportunities, and delivering measurable revenue outcomes.

In this role, you will own a portfolio of Meltwater customers, taking accountability for customer growth, retention, and long-term commercial success. You'll identify expansion opportunities, lead commercial conversations, and partner with customers to help them maximise the value of their investment. Working closely with Customer Success, Renewals, and other GTM teams, you'll ensure a coordinated approach while maintaining ownership of the commercial strategy and outcomes within your accounts.

Success in this role requires a proactive and strategic mindset. You'll develop a deep understanding of your customers' businesses, identify risks and opportunities early, and take decisive action to drive results. We're looking for someone who is curious, data-driven, collaborative, and accountable. Someone who builds momentum through strong planning, effective execution, and a relentless focus on customer and business growth.

• Own a clear expansion and upsell quota, taking accountability for driving commercial growth across your portfolio and delivering against ACV targets.
• Generate and manage your own pipeline by identifying opportunities within existing customer accounts, creating demand, and executing a proactive growth strategy rather than waiting for opportunities to emerge.
• Lead deal execution from discovery through close, navigating complex sales cycles and driving opportunities to successful commercial outcomes.
• Expand customer adoption by understanding business objectives, uncovering unmet needs, and positioning the right solutions to deliver measurable value.
• Partner closely with Customer Success, Renewals, and other GTM teams to ensure a coordinated customer experience, aligned account strategies, and seamless execution across the customer lifecycle.
• Develop and execute territory and account plans that prioritise growth opportunities, strengthen customer engagement, and maximise portfolio performance.
• Maintain forecasting accuracy and operational rigour through effective pipeline management, opportunity inspection, and revenue forecasting processes.
• Proactively identify commercial opportunities and spot retention risks, building action plans early to protect revenue and support long-term customer success.

• A bachelor's degree or equivalent professional experience.
• Strong written and verbal communication skills in English
• 2–5 years of experience in B2B SaaS sales, account management, customer growth, or a quota-carrying commercial role.
• A proven track record of achieving or exceeding revenue targets through new business, account growth, expansion, renewals, or cross-sell opportunities.
• Experience managing customer relationships and navigating multiple stakeholders to drive commercial outcomes.
• A demonstrated ability to work collaboratively across teams, building strong partnerships with cross‑functional stakeholders to achieve shared business goals.
• Eligibility to work in the country of hire.
• Experience using Salesforce or a similar CRM to manage pipeline, forecasting, and customer activity.
• Experience with in media intelligence, PR, marketing technology, or a related SaaS environment is a plus.

• Enjoy flexible paid time off options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well‑being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best‑in‑class technology empowers our 27,000 customers around the world to make better business decisions…