Call Centre Sales Agent - Cork

Call Centre Sales Agent - Onsite, Full-Time

As a Call Centre Sales Agent at eir, you'll be part of a high‑energy and supportive contact centre environment, helping customers find the right broadband, mobile, and communications solutions to meet their needs. You'll play an important role in supporting eir's ambition to be Ireland's communications provider of choice while delivering exceptional customer experiences and strong sales results. This role is ideal for someone who is target‑driven, enjoys speaking with customers, thrives in a competitive environment, and is motivated by commission‑based rewards.

Whether handling inbound sales opportunities or supporting outbound campaigns, you'll receive comprehensive training, ongoing coaching, and development opportunities to help you succeed.

• Build valuable sales, communication, negotiation, and customer service skills.
• Work in a fast‑paced, target‑driven environment where your success is recognised.
• Develop strong product and industry knowledge through continuous coaching and support.
• Help customers find solutions that genuinely meet their needs.
• Contribute directly to team and business performance.
• Enjoy clear opportunities for career progression and development.

• Competitive annual salary plus attractive commission structure.
• Enhanced earning potential through performance incentives.
• Continuous support, coaching, learning, and career development opportunities.
• Staff broadband and mobile offers.
• Free eir Wellness Programme and Employee Assistance Programme.
• Discounted healthcare plan.
• Tax Saver Ticket Scheme and Bike to Work Scheme.
• Generous family‑friendly policies.
• Commitment to Diversity, Equity and Inclusion.
• Paid leave benefits, including maternity and sick leave benefits.

• Handling inbound customer enquiries and participating in outbound sales activity when required.
• Identifying customer needs and recommending suitable solutions.
• Completing new sales, recontracting existing customers, and retaining customers where appropriate.
• Building trust and strong customer relationships.
• Achieving and exceeding sales, retention, and quality KPIs.
• Supporting business growth through upselling, cross‑selling, and lead generation.
• Participating in coaching and training.
• Representing the eir brand professionally.
• Identifying process improvement opportunities.
• Contributing positively to overall team success.

This is an onsite position where collaboration, support, and a strong team culture are part of everyday life.
Flexibility is essential.

• Minimum 1 year sales experience in a contact centre, retail, online sales, door‑to‑door sales, or outbound sales environment.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Strong communication, influencing, and relationship‑building skills.
• Excellent customer service and problem‑solving abilities.
• Strong attention to detail.
• Excellent written and spoken English.
• Strong multitasking abilities.
• Self‑motivated, competitive, and results‑focused.
• Ability to work independently and as part of a team.
• Telecommunications industry knowledge is advantageous but not essential.
• Flexibility regarding working hours.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.