Account Manager - SMB

Location:

Amsterdam, Netherlands
Date Posted:
Jul 16, 2026
Category:
Sales

Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team. Focus on driving sustainable, long‑term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams. Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth. Identify and actively pursue expansion opportunities within accounts, including upselling and cross‑selling initiatives.

Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions. Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements. Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction. Monitor customer usage patterns to inform strategic renewal and product expansion approaches. Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

A Bachelor’s degree or higher is preferred. Minimum of 1–3 years tenure in account management, with an established track record in account management, growth, and renewals within the software or SaaS domain. Strong strategic thinking and execution capabilities, focusing on customer retention and growth. Ability to develop effective account plans and strategies aligned with customer goals. Proactive approach to identifying and driving expansion opportunities within accounts.

Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams. Results‑oriented mindset with a focus on achieving growth targets and customer satisfaction. Excellent written and verbal communication skills in Dutch and English
. Willingness to embrace the best of both worlds with a hybrid work schedule; this role requires office presence 3 days a week. Ability to legally work in the country of hire is required.

Flexible paid time off options for enhanced work‑life balance. 8% holiday allowance on total earnings, including bonuses and commissions, to enhance overall compensation. Covered travel expenses to the office in eligible areas. Retirement plan. Reduced gym membership fees within our office building. Complimentary Calm App subscription. Energetic hybrid work environment. Family leave program that grows with tenure. Ongoing professional development opportunities.

Singel 250, 1016 AB Amsterdam

Meltwater is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission.