Customer Expansion Specialist

As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer®. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing.

How you will make an impact:

• Conduct outbound calls to prospective customers.
• Qualify leads by assessing their needs, budget, and decision-making process.
• Engage prospects in meaningful conversations to uncover opportunities and overcome objections.
• Maintain accurate and up to date records of all interactions and outcomes in a Customer Relationship Management (CRM) system.
• Meet or exceed monthly objectives and targets.

We’re looking for someone with

• High School diploma;
  College Degree an asset.
• Experience in outbound calling or telemarketing.
• Excellent communication skills, both verbal and written.
• Ability to effectively navigate objections and handle rejections.
• Familiarity with using a Customer Relationship Management (CRM) system.
• English is required

It’d be great if you are

• Self-motivated and driven to succeed with strong organizational and interpersonal skills.
• Able to adapt and excel in fast paced, changing market conditions.
• Reliable and punctual with a strong work ethic and positive attitude.

Our approach to employee wellness is holistic, which is why alongside competitive salaries, and premium health and dental benefits, corporate employees have access to:

• Wellness amenities such as onsite gym, fitness studio, and employee lounge
• Group RRSP plan to take care of future you
• Onsite medical clinic and telemedicine
• Daily shuttle bus from two downtown locations
• Subsidized employee café with delicious meals and snacks