Child Support Specialist Trainee

Nature of Work

In a training capacity, performs entry‑level child support enforcement work. Through formal classroom training and on‑the‑job training, job assignments develop familiarity with child support laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). The employee begins by processing cases, creating case development, notifying non‑custodial parents of obligation and BCSE involvement. With close supervision, the employee learns to acquire knowledge and abilities leading to independent management of a caseload in child support enforcement.

The position requires monthly evaluation and progress monitoring by supervisory staff. The employee learns to locate parents, assets, and sources of income and calculate the child support formula, research legal sources such as statutes, court opinions, rules, and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies and case files for the BCSE Attorney.

The employee performs beginning‑level work in responding to customer service inquiries, including resolution of less complex case issues, composing routine correspondence, and maintaining confidentiality of information. This posting is for a caseworker and is located in Roane County.

• Training:
  High school diploma or equivalent.
• Experience:
  
  Four (4) years of clerical and/or paraprofessional experience.
• Substitution:
  Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement:
  Availability of a vehicle for continuous use may be a prerequisite of employment.

State employment offers a variety of benefits.