Program Manager - Prevention & Diversion

Program Manager-Prevention & Diversion

Job Summary:

This is a management position responsible for the oversight of prevention and diversion support services for families, prevention education/awareness, identification of the least restrictive services, resources, and supports, with a goal of family preservation. This position will directly provide connections/support for children and adults with mental health, substance abuse and behavioral health needs.

• Establishes and maintains positive working relationship with HFC internal/external customers
• Manages and provides supervision to Family Support Specialists that are responsible for identifying resources and problem solving with families to prevent children from entering the child welfare system
• Ensures families access the necessary resources timely, services and programs effectively, with the focus on optimizing their experience and outcomes
• Oversee the development, implementation and delivery of resource navigation systems and support services to divert cases from further entering the local child welfare system in Circuit 10
• Coordinates, creates, provides and delivers community and staff presentations on prevention related topics and service delivery
• Focuses on providing families with help before harm, by removing barriers and identifying the most appropriate services and supports
• Provide connections and support for mental health, substance and behavioral health needs of children and adults
• Provides daily supervision of staff and case consultations on specific case situations to ensure family preservation
• Reviews, compiles and tracks data related to children entering the system of care and helps to develop strategies to safely prevent entering the child welfare system
• Reviews risk levels for families and determines interventions needed to support families
• Ensure staff are documenting all efforts in FSFN and keeping all staff and teams updates on case progress
• Models and enforces effective conflict resolution by encouraging open and free flowing communication between staff and service providers
• Responds with a sense of urgency to identify family service needs and resources
• Attends meetings and supervise/coordinate activities related to prevention and diversion case oversight
• Participate in management meetings and management team projects
• Performs special projects as assigned

Bachelor’s degree in Social Services, Health Care, Business or related field required. Master’s degree preferred. Requires a minimum of three to five years of professional experience in the related field & supervisory experience. Extensive experience in child welfare and/or child abuse prevention preferred. Must have excellent organization and follow up skills, be process oriented, be able to multi-task, have good analytical ability, have good oral and written communication skills, customer service skills and proven leadership skills.

We offer excellent benefits package with tuition assistance, domestic partner coverage, retirement & generous paid time off.

Drug free workplace. Drug testing required. EOE/M/F/D/V.

Heartland for Children is a community-based care lead agency contracted with the Department of Children and Families.