Customer Service Administrator Tanzania

Customer Service Administrator Tanzania

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry.

As we continue growing at a fast pace, will you "Dare to Grow" with us?

On‑Boarding & Compliance:
Ensure accurate and timely customer onboarding by completing all SOP, documentation, quotation, and compliance checklist requirements.

Customer Communication & Booking Management:
Manage all daily customer communications and process booking requests with complete accuracy and timely vessel detail confirmation.

Shipment Coordination:
Coordinate shipment execution by securing pickup instructions, validating routing and carrier options, performing credit checks, and ensuring all required documents are uploaded to Cargo Wise.

Documentation & Certificate Management:
Ensure all BLs, certificates, and customer documents are processed accurately, approved in line with SOPs, and discrepancies resolved promptly.

Pre‑Alerts & Delivery Coordination:
Issue pre-alerts, coordinate customs clearance and delivery instructions, process carrier invoices, and ensure all final documents are updated in Cargo Wise.

Cargo Tracking & Exception Handling:
Monitor cargo movement daily, resolve transit delays proactively, and provide customers with timely tracking updates.

Financial Accuracy & Profitability:
Maintain financial accuracy by validating accruals, WIPs, and job profitability within Cargo Wise for all assigned shipments.

System Updates:
Ensure timely and accurate updates for all system requirements.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.