Sales Support Specialist

UNCAS International, founded in 1911, is a successful multi-generational company specializing in jewelry, accessories, and gifting. Known for its emphasis on innovation, quality, and exceptional value, UNCAS continuously adapts to industry changes to remain a leader in the market. With a unique blend of creativity and retail expertise, the company takes pride in delivering luxury, value, and cost-effective solutions. UNCAS is dedicated to maximizing business potential and prioritizing both customer success and consumer satisfaction.

Based on a "Concept to Shelf" approach, UNCAS partners with its clients to ensure their success every step of the way.

This is a full-time, on-site role for a Sales Support Specialist located in West Warwick, RI. The Sales Support Specialist plays a vital role in supporting the sales team within our License and Entertainment division. This position acts as a key liaison between clients, internal teams, and vendors to ensure seamless order processing, account management, and client satisfaction. The ideal candidate is detail-oriented, proactive, and possesses a strong understanding of licensing, entertainment properties, and related product lines.

• Serve as the primary point of contact for license and entertainment division clients, providing exceptional support from order inception to delivery.
• Assist the sales team with preparing impactful presentations, sample collections, and product catalogs tailored for entertainment and licensing clients.
• Collaborate closely with licensing partners, entertainment vendors, and internal teams to ensure accurate product setup, inventory, and order fulfillment.
• Manage and process client requests promptly, including sample requests, product approvals, and special promotions.
• Complete new vendor onboarding forms and maintain accurate vendor profiles for licensing partners.
• Accurately fill out client order forms, internal sales spreadsheets, and licensing-specific documentation.
• Track and coordinate pre-production and production samples, ensuring timely delivery to clients and internal teams.
• Communicate product approvals, rejections, and necessary changes to internal teams and clients to facilitate smooth order processing.
• Use client websites and licensing portals to set up products, promotions, and special licensing terms.
• Ensure all data entered into websites, spreadsheets, and internal systems are precise and up to date.
• Provide clients with all necessary information to process Electronic Data Interchange (EDI) orders and ensure compliance with licensing agreements.
• Notify Distribution Centers (DC) of incoming orders, shipping schedules, and cancellations, ensuring alignment with licensing and entertainment project timelines.
• Verify accuracy of client orders received via EDI, fax, or manual entry, resolving discrepancies promptly.
• Review order statuses regularly with expeditors and communicate updates or issues to the sales team and clients.
• Assist in developing and maintaining sales and product reports, sales forecasts, and licensing project timelines.
• Support marketing efforts by preparing sales kits, promotional materials, and licensing-specific campaigns.
• Coordinate with legal and licensing teams to ensure compliance with licensing agreements and intellectual property rights.
• Participate in team meetings, training, and continuous improvement initiatives.
• Other duties as assigned to support sales growth within the License & Entertainment division.

• 3+ years of experience in sales support, customer service, or account management, preferably within licensing, entertainment, or related industries.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and experience with licensing portals and e-commerce platforms.
• Skilled in creating and managing PDF files and digital catalogs.
• Excellent written and verbal communication skills with the ability to interact professionally with clients, vendors, and internal teams.
• Strong organizational skills with the ability to multi-task, prioritize, and meet tight deadlines.
• Attention to detail and accuracy in data entry, order processing, and documentation.
• Ability to work collaboratively across departments, including licensing, legal, marketing, and logistics.
• Exempt Position
• Flexible Spending Account (FSA)
• Health Reimbursement Arrangement (HRA)
• 401(k) with Company Match
• Short-Term & Long-Term Disability Insurance