Cash Management Specialist

Responsibilities

• Provides technical and customer support for cash management products and services, including account setup, documentation, issue resolution, and compliance monitoring.
• Collaborates with internal teams and clients to ensure smooth operations.
• Supports commercial account analysis and stays current with product enhancements.
• Senior‑level specialists also mentor team members, assist in training, and conduct audits.
• Performs customer setups; prepares contracts and maintains customer files.
• Resolves problems within given authority.
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence and participates in special department projects.
• Adheres to policies and procedures for Cash Management.
• Participates in discussions with prospects, customers, and sales teams to demonstrate product functionality.
• Responds directly to questions from customers, branches, partner business units, and sales teams.
• Responsible for commercial account analysis.
• Monitors product vendor communications on enhancements, scheduled maintenance, added features and functionality.
• Responsible for periodic review and/or creation of assigned departmental procedures to ensure continued accuracy.

• High School Diploma or GED.
• Ability to interpret and comprehend procedures, instructions, bank policies, and understand all regulatory compliance associated with the position.
• Ability to calculate figures such as interest calculations and fee income/loss, as well as analyze transaction processing using internal reports.
• Strong knowledge of and ability to use Microsoft Office products.
• Preferred:
  Bachelor's Degree.
• Five plus years of banking experience.