Donor Outreach Specialist

SUMMARY

Under the general supervision of the Transplant Administrator, the Living Donor Outreach Specialist serves as the primary community-facing representative for the Living Donor Program. This role is responsible for expanding awareness of living kidney donation, increasing referral volume, and strengthening relationships with community partners, patients, and referring providers. The role also supports donor engagement and navigation throughout the evaluation process, ensuring a responsive, informed, and patient-centered experience from initial inquiry through donation.

• Conduct outreach to increase awareness of living kidney donation.
• Deliver presentations to community groups, dialysis centers, patients, and providers.
• Represent the program at health fairs and outreach events.
• Build and maintain referral networks and partnerships.
• Support marketing and digital outreach efforts.
• Promote donor advocacy and engagement initiatives.
• Identify barriers and opportunities to improve donation access.

• Support donor follow-up and communication throughout the evaluation process.
• Assist with donor education materials (in-person, virtual, off-site).
• Guide donors through evaluation appointments and clinic flow.
• Ensure a supportive and patient-centered donor experience.

• Manage referrals and maintain donor tracking systems.
• Schedule evaluations, follow-ups, and testing (CT, GTT, ABPM, fast-track, same-day visits).
• Obtain and organize medical records (PMH) and donor documentation.
• Prepare charts, packets, binders, and pre-op materials.
• Track labs, cross matches (XMs), and required testing completion.
  
  Maintain donor databases (Excel or similar systems).
• Support committee meetings, documentation, billing tasks, and correspondence.

• Track referrals, outreach activity, and conversion metrics.
• Support quality improvement and program development initiatives.
• Maintain accurate reporting and donor tracking systems.

Associate’s degree required, Bachelor’s degree in healthcare, communications, public health, or related field preferred.

• 2–4 years of experience in healthcare coordination, outreach, or patient engagement preferred
• Strong communication, presentation, and people skills
• Excellent organization and attention to detail
• Ability to manage both field outreach and administrative responsibilities
• Proficiency in Microsoft Office
• Ability to work independently and within a multidisciplinary team

$50,523.20-$83,345.60

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

3 days TBD

Day

8 hours

Yes

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University:
Rhode Island Hospital and its Hasbro Children's;
The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children;
Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals…