Technology Support Technician

Technology Support Technician

West Warwick, Rhode Island

Professional

Qualifications:

• High School Diploma is mandatory.
• Completion of accredited technical or college-level coursework in computer science or a related discipline, or a verified professional history within the information technology and help desk sector, is required.
• Demonstrated proficiency in training, utilization, and installation of personal computer hardware and software systems is required.
• Proven competency in deployment and administration of the Google Suite productivity ecosystem.
• Experience in technical repair and maintenance of computational hardware, including workstations, laptops, and mobile tablet devices.
• Foundational familiarity with enterprise-level network infrastructure components.
• Comprehensive understanding of administrative protocols, with a strong emphasis on maintaining strict confidentiality and professional decorum.
• Superior interpersonal, written, and organizational capabilities, including the ability to engage with the general public in a highly professional and courteous manner.
• Ability to execute assigned responsibilities in a structured, self-directed, and intrinsically motivated manner.
• Exemplary communication skills and organizational aptitude, alongside a proven capacity to collaborate effectively with institutional staff and interface politely with external parties.

Reporting Structure:

This position reports directly to the Director of Technology.

• Hardware Maintenance and Repair Services
• Chromebook platforms (Chrome OS)
• Windows operating environments
• Macintosh operating systems
• iOS mobile ecosystems
• Administration of Enterprise Software and Hardware Solutions
• Management via the Google Admin Console
• Active Directory administration, including domain machine imaging and troubleshooting
• Utilization of enterprise-grade Help Desk ticketing systems
• Resolution of basic enterprise-level printing infrastructure issues
• Execution of diverse technological assignments, including software installation, hardware deployment, network access provisioning, device email configuration, and comprehensive troubleshooting of ChromeOS, Windows, and Macintosh workstations and associated peripherals.
• Physical deployment and decommissioning of network architecture, monitors, projection equipment, and audio systems across architectural surfaces, ceilings, and technical enclosures.
• Address and resolve official correspondence and inquiries in accordance with administrative directives.
• Perform supplementary tasks as designated by the Director of Technology.
• Travel from building to building as necessary.

• Citizenship, residency or work visa required.

Full-time

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