Client Solutions Retention Representative; Cox Business

Job Overview

Company:
Cox Communications, Inc.

Title:

Inside Relationship Representative – CCI Management Level Individual Contributor.

Location:

Must work at a specified Cox location; no remote option.

Compensation:
Hourly pay $19.13–$28.65 (varies by location and experience) with an annual incentive/commission target of $31,174.00.

Shift: Day. Travel: none. Flexible work option: none.

Build and maintain strong relationships with small‑to‑medium business customers, focusing on retention and upsell opportunities.

• Answer customer disconnect calls and resolve issues with creative solutions and attractive offers.
• Handle customer billing inquiries to create a best‑in‑class experience.
• Identify and drive additional revenue opportunities, exploring upsell options tailored to customer needs.
• Make outbound calls about referral programs, new products, enhanced packages, or service renewals.
• Contact customers 3–6 months prior to contract expiration to secure renewals and upsell opportunities.
• Negotiate pricing, products, promotions, and terms; perform fee calculations, time periods, pro‑ratios, and competitive comparisons.
• Troubleshoot and resolve service, pricing or technical issues; ensure customers feel heard and supported.
• Collaborate with sales support to find solutions and resolve installation or service challenges.
• Educate customers on maximizing Cox Business products and services.
• Manage sales orders with sales support and provide customer insights to marketing.

Minimum Qualifications:

• 5+ years of relevant experience, OR a high school diploma/GED with 3 years of experience, OR an associate’s or bachelor’s degree in a related field.
• Proficiency with computers and common business software.

Preferred Qualifications:

• Associate’s degree or technical certifications in a related discipline.
• B2B sales experience with a proven track record of meeting quotas.
• Background in revenue generation or customer retention roles.
• Experience in the communications industry or with a major communications equipment vendor.

• Competitive salary and bonus/incentive plans.
• Pro‑sales culture that honors contributions.
• Exceptional work‑life balance with flexible time‑off policies.
• Team environment with in‑office collaboration.
• Comprehensive healthcare benefits with multiple options.
• Generous 401(k) retirement plan with company match.
• Inclusive parental leave, fertility coverage, and adoption assistance.
• Professional development and continuing education opportunities.
• Financial wellness and planning resources.

Cox Communications is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship or any other protected characteristic. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause undue hardship.

EOE, including disability/vets.

Applicants must be currently authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.