Client Solutions Retention Representative; Cox Business

Client Solutions Retention Representative

We’re on the hunt for a client solutions retention representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed — all while driving revenue and advancing your own career.

• Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.

• Answering customer billing calls creating a best in class experience while assisting with billing related needs.

• Driving additional revenue with a focus on customer needs and exploring upsell opportunities.

• Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.

• Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.

• Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro‑rations and competitive comparisons.

• Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.

• Working with sales support to find the best solutions and resolve installation or service challenges.

• Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.

• Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

You’re an empathetic listener with a knack for solving problems.

• 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field.

• Proficiency with computers and common business software.

• An associate's degree or technical certifications in a related discipline.

• B2B sales experience with a proven track record of meeting quotas.

• Background in revenue generation or customer retention roles.

• Experience in the communications industry or with a major communications equipment vendor.

• A competitive salary and top‑notch bonus/incentive plans.

• A pro‑sales culture that honors what salespeople (like you!) contribute to our success.

• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.

• A true team environment, with 3 days of real‑life collaboration in the office.

• Comprehensive healthcare benefits, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Professional development and continuing education opportunities.

• Access to financial wellness/planning resources.