Senior Account Executive

Senior Account Executive

As a vital member of the Bradford Commercial Team, the Senior Account Executive is a strategic, customer-facing sales leadership role responsible for driving profitable revenue growth across Bradford's combined personal care contract manufacturing platform—Bradford Soap (solid formats, including specialty bar soap, syndet bars, and OTC formulations) and Solo Laboratories (liquid, hot pour and aerosol formats). This is a remote role with significant travel to customer sites as well as manufacturing sites in Rhode Island and Illinois as needed by the business.

This role is primarily focused on the development, retention, and expansion of strategic accounts and target prospects, leveraging Bradford's full capability set. Reporting to the Chief Sales Officer, the Senior Account Executive is accountable for new business development, customer relationship management, commercial deal structuring, margin discipline, and the commercialization of Bradford's technical innovations. The role contributes directly to strategic business direction and opportunity assessment in close partnership with R&D / Innovation, Project Management, Customer Success Specialists, Regulatory, Operations, Quality, and Business Development.

• Drive sales and profit within assigned strategic accounts and target prospects.
• Develop and execute account strategy through prospecting, scouting, and progression of opportunities in priority focus areas defined with senior leadership.
• Independently identify and pursue customers using lead generation tools, industry events, supplier and customer referrals, and disciplined follow-up.
• Lead quotation, financial justification, contract negotiation, and deal closure, engaging functional support as needed.
• Sell to and effectively communicate with senior executives at mass/masstige, prestige, and emerging/indie brand customers; build durable, trust-based relationships across all assigned accounts.
• Identify and actively pursue cross-portfolio opportunities that leverage Bradford's full capabilities set—including bar soap, syndet bars, OTC formulations, liquids, hot pour, aerosols, and bath and body accessories—coordinating closely with cross-functional teams to deliver one-stop-shop solutions.

• Serve as the primary commercial point of contact across the customer lifecycle, from new product development through ongoing program management.
• Partner with R&D / Innovation to translate customer briefs into developable product concepts; coordinate timelines, requirements, and obstacle resolution.
• Advocate the company's full chemistry, science, and technology capabilities.
• Lead the customer-side coordination of new technology transfers, scale-up programs, and first-production runs, ensuring alignment between customer expectations, R&D and Operations readiness, and Operations capacity.
• Engage Customer Success Specialists, Operations, and Quality as needed to resolve service issues, complaint investigations, and supply continuity matters; ensure customer expectations are met.
• Manage non-disclosure agreements (NDAs), customer-supplied material handling, and intellectual property boundaries across all customer engagements.

• Capture and feed structured voice-of-customer insights back into Bradford's R&D and innovation pipeline to inform new format, ingredient, packaging, and capability investments.
• Champion sustainability-driven solutions to position Bradford as a sustainability-forward partner.
• Maintain awareness of relevant third-party certifications and customer-facing claim programs (e.g., Target Clean, Clean at Sephora, Conscious Beauty at Ulta, Whole Foods Premium Body Care, Credo Clean Standard, Amazon Climate Pledge Friendly, ECOCERT/COSMOS, Leaping Bunny, EWG Verified, Certified Vegan, etc.).
• Represent Bradford at industry trade shows, technical conferences, and customer innovation summits to generate leads, maintain market visibility, and gather competitive intelligence.