Customer & Order Administration Specialist

Join Tikamoon
, one of the fastest growing companies in Europe in the furniture industry 🚀

Currently operating in 8 countries in Europe, now Tikamoon launches its business in the USA 🇺🇸. So, it is a unique opportunity to kick start our shared future success in the USA!

Founded in France in 2008, Tikamoon (the “Company”) is a DNVB (digital native vertical brand) specialized in the design and sale of solid wood furniture — unique, premium & sustainable 🌿

We are e-commerce driven designer-builders who are committed to providing our clients with furniture that lasts:

• made of solid wood to preserve the nobility of the tree 🌳
• assembled using traditional cabinetmaking techniques, a guarantee of robustness and longevity 🛠️

We are currently more than 240 passionate employees located in Europe and Asia, all creating a positive company culture built on our core values that serve our future success 🤝

We foster a people and sustainability driven culture 💚

To learn more about the company, visit our website.

We are recruiting a Customer & Order Administration Specialist (Part-Time) to manage B2C and B2B operations.

This is a fully operational role — no people management responsibilities — focused on ensuring an outstanding customer experience and smooth order administration ✨

In this role, you will ensure smooth and reliable day-to-day customer and order operations in the US. You will combine customer focus with operational accuracy to maintain a high-quality experience and efficient internal coordination.

If you’re a proactive, solutions-driven person who thrives on creating an outstanding customer experience and making things happen, we’d love to speak with you 🙌

B2C & B2B Customer Relations (Primary Focus) 🎯

You will be the main point of contact for customers and responsible for delivering a high-quality, consistent experience.

• Manage inbound requests (email/phone/chat as applicable) with speed, empathy, and professionalism
• Own after-sales resolution end-to-end: delivery issues, damages/claims, missing parts, returns, replacements, refunds
• De-escalate complex situations and turn issues into positive outcomes through clear communication and solutions 💬
• Coordinate with Logistics/Warehouse and internal stakeholders to ensure accurate, timely fulfillment and follow-up
• Maintain high-quality response templates and customer-facing documentation to improve consistency and efficiency

You will ensure orders are processed and monitored accurately across the order lifecycle.

• Manage the order flow: order entry/validation, confirmations, updates, delivery coordination and follow-ups
• Ensure information is accurate across internal systems (order details, addresses, lead times, delivery constraints)
• Support exception handling (re-shipments, partial shipments, backorders where applicable, carrier constraints)
• Partner closely with Sales, Logistics/Warehouse, and Customer Care to reduce handoff errors and delays

• Ensure orders are processed and monitored accurately across the order lifecycle
• Manage the order flow: order entry/validation, confirmations, updates, delivery coordination and follow-ups
• Ensure information is accurate across internal systems
• Partner closely with Sales, Logistics/Warehouse, and Customer Care

• Ensure data accuracy and operational follow-up
• Identify improvement opportunities in processes
• Support reporting and KPI tracking

• Client centric mindset and ability to build collaborative relationships 🤝
• Efficiency and reactivity to our customers’ needs
• Highly motivated person with the ability to manage multiple priorities
• Strong organizational, time management and prioritization skills
• Excellent written communication skills in English ✍️
• Daily use of Microsoft 365

This position is part-time (20 hours per week – daily 1pm to 5pm), located in Princeton Junction, NJ 📍

Applicants must be legally authorized to work in the U.S.

The Company is committed to equal opportunity and non-discrimination in all aspects of employment 🌍

We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.

This is a part-time salaried position (20 hours per week).

The target annual salary range is $27,000–$32,000, depending on experience and qualifications.

Benefits include:

• $200/month healthcare allowance provided through a Health Reimbursement Arrangement (HRA)
• 401(k) plan access
• Paid federal holidays (prorated based on part-time schedule)
• One remote workday per week after onboarding 🏡

Individual compensation is determined based on experience, job-related skills, and qualifications.