Materials Scientist: Applications & Technical Support

About AI Technology, Inc.

AI Technology, Inc. (AIT) is a leading manufacturer of advanced polymer-based materials including adhesives, thermal interface materials, films, and coatings for semiconductor, electronics packaging, aerospace, and energy markets. Our products are highly application‑specific, and close technical collaboration with customers is central to our success.

We are seeking a Materials Scientist – Technical Support to serve as a key technical resource supporting customers, sales, and internal operations. This role is not a primary R&D formulation position. Instead, it focuses on material characterization, application testing, customer problem‑solving, and technical documentation.

The ideal candidate has a strong foundation in polymer science and materials characterization, enjoys working on real‑world application challenges, and is comfortable interfacing with customers and cross‑functional teams.

Technical Support & Customer Applications

• Serve as a technical point of contact supporting customers with product selection, application conditions, and performance questions.
• Perform detailed testing and evaluation of existing polymer products under customer‑specific usage conditions.
• Assist in troubleshooting field or application issues and recommend solutions or product adjustments.
• Work directly with customers, sales, and application engineers to support product trials, evaluations, and qualifications.

Materials Testing & Characterization

• Conduct hands‑on polymer and materials characterization (thermal, mechanical, rheological, adhesion, electrical, etc.).
• Develop, refine, and document test methods and procedures using existing laboratory instrumentation.
• Generate and analyze data to support product performance claims and customer requirements.
• Maintain accurate laboratory notebooks, test records, and technical reports.

Product Support & Documentation

• Support minor product modifications or adjustments in collaboration with senior scientists and manufacturing.
• Prepare technical data summaries, application notes, and customer‑facing documentation.
• Assist with internal training and knowledge transfer related to material properties and applications.

• Degree in Polymer Science, Materials Science, Chemical Engineering, Chemistry, Physics, or a related field.
• Strong background in polymer chemistry, polymer physics, and materials science.
• Hands‑on experience with polymer and materials properties characterization.
• Ability to interpret test data and translate results into practical recommendations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple support requests and prioritize work effectively.
• Clear written and verbal communication skills; customer‑facing experience is a plus.

(Not Required)

• Experience supporting adhesives, coatings, films, or electronic packaging materials.
• Prior experience in a technical service, applications engineering, or customer support role.
• Familiarity with regulated or customer‑driven testing environments.