Retail Store Manager

Location: 1416 East Rt. 66, Flagstaff, Arizona 86001

Phone:

Starting Pay: $70,000.00 Annual

Drives retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland, to help fund the Goodwill mission of ending unemployment. Responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission and serves as a Goodwill ambassador to the community.
• Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
• Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
• Builds a high‑performing team and is responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
• Maintains regular and consistent in‑person attendance, performs other related duties as assigned, and takes part in company culture change efforts and change management processes.

• High School Diploma or equivalent.
• Two years’ work experience in Retail Management, preferably thrift.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Valid driver's license and clean MVR.
• Ability to pass a background check and drug screen, where applicable.
• Ability to speak and read English proficiently.
• Reliable transportation to perform daily tasks such as dropping off bank deposit, helping at other stores, and attending training and development classes.

• Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• Dental Plans
• Vision Plan
• 401(k)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off – Sick and Vacation
• Paid Holidays

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex, national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.