Assistant General Manager, HOA

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

• Manage Front Office Reception Desk.
• Meet and greet homeowners, visitors, guest, vendors, and contractors.
• Research and respond to inquiries in person, by phone, and email.
• Manage correspondence to homeowners.
• Mass email homeowners general community information and updates.
• Enter and update homeowner information in the system.
• Assign, enter, and update parking spots and vehicle information.
• Follow-up with homeowners on homeowner information needed.
• Track homeowner information and update the system.
• Assist homeowners in using computer systems and Smart technology.
• Issue key FOBS and parking passes.
• Schedule daily and monthly meetings.
• Schedule board meetings, create agenda, attend and take minutes.
• Update work orders.
• Support the Activities Director and various groups and committees.
• Assist with special projects as assigned.

Pay rate: $25-$32 an hour.

• High school diploma or GED equivalent is required.
• High level of customer service and level of professionalism.
• Excellent communication skills, written and spoken.
• Proactive, attention to detail, organized.
• Well versed in MS Office Suite (Word, Excel, Outlook).
• Career motivated.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.