Impact Front Desk Receptionist

Do you light up a room (even over the phone)? Do people tend to describe you as the person who "just makes everything easier"? Are you the type of person who takes pride in being the reason everyone's day runs smoothly? If you're finding yourself nodding your head yes, keep on reading! We're not just hiring a receptionist. We're hiring a first-impression champion, a calm-in-the-storm communicator, and an above-and-beyond kind of person who believes that no task is too small when the mission is big.

About O'Connor Family Law At O'Connor Family Law, we're not looking to just "do" family law; we are looking to CHANGE the way it's done. Our work is high-stakes and deeply personal. We fight for clients going through some of the most difficult moments of their lives, and we do it with a combination of strategy, compassion, and relentless drive.

We believe every person deserves to feel seen, heard, and respected. And that starts with their first call to our front desk. Ready to Join a Firm that Feels Like Home? We're not just hiring a receptionist. We're hiring the heart of our office. Apply Now with your Resume AND a brief Cover Letter that:
• Tell us why you're the perfect fit for this role and our firm, and
• Shows us a bit about your personality and how it fits into our values of CHANGE. Responsibilities: Some of what you'll be Responsible for:
• Being the warm, welcoming first voice that people hear, both on the phone and when they walk into our office
• Managing a busy multi-phone system and direct calls appropriately
• Obtaining the base information to allow for initial conflict checks and to inform our Intake Team of an incoming call from a potential new client
• Greet all people with professionalism, empathy, and positivity
• Keeping our office environment organized, efficient, calm, and clean
• Handling income and outgoing mail, and deliveries in accordance with our internal procedures
• Supporting attorneys and staff with administrative tasks when needed
• Accepting payments over the phone or in person
• Explaining answers to frequently asked questions
• Setting up the conference room for any client-focused meeting
• Reviewing retainer balances and assisting with refresh requests
• Taking initiative to solve problems, improve systems, and make things better
• Assisting with invoicing responsibilities
• Calendaring important events and setting up alerts and reminders
• Recording information and overseeing our CRM accuracy

Qualifications:

You're a Fit if You:
• Have experience doing front office or engaging in customer service excellence (legal industry knowledge is a plus, but not required)
• Are an exceptional communicator (friendly, clear, calm, and confident)
• Can juggle multiple tasks without dropping the ball (or your smile)
• Take initiative, stay organized, and always follow through
• Believe no job is beneath you, and every job is worth doing well
• Love helping others and making people feel cared for
• Are obsessed with details, punctuality, and getting it right the first time
• Can take what you learn in one situation and apply the same logic to another Compensation: $15 - $20 hourly

• Some of what you'll be Responsible for:
• Being the warm, welcoming first voice that people hear, both on the phone and when they walk into our office
• Managing a busy multi-phone system and direct calls appropriately
• Obtaining the base information to allow for initial conflict checks and to inform our Intake Team of an incoming call from a potential new client
• Greet all people with professionalism, empathy, and positivity
• Keeping our office environment organized, efficient, calm, and clean
• Handling income and outgoing mail, and deliveries in accordance with our internal procedures
• Supporting attorneys and staff with administrative tasks when needed
• Accepting payments over the phone or in person
• Explaining answers to frequently asked questions
• Setting up the conference room for any client-focused meeting
• Reviewing retainer balances and assisting with refresh requests
• Taking initiative to solve problems, improve systems, and make things better
• Assisting with invoicing responsibilities
• Calendaring important events and setting up alerts and reminders
• Recording information and overseeing our CRM accuracy