Medical Front Desk Specialist

Description We are looking for a Medical Front Desk Specialist to support daily patient-facing operations for a Contract position in Westborough, Massachusetts. This role is ideal for someone who brings professionalism to the front office, keeps scheduling organized, and creates a welcoming experience for patients from arrival through departure. The successful candidate will balance administrative accuracy with strong communication skills in a busy medical setting.

Responsibilities:

- Welcome patients and visitors, provide front desk assistance, and maintain a courteous and efficient reception area.

- Coordinate appointment calendars, schedule patient visits, and confirm upcoming appointments to support smooth clinic flow.

- Manage patient check-in activities, verify visit information, and direct individuals appropriately upon arrival.

- Answer incoming calls, respond to routine questions, and route messages to the appropriate clinical or administrative staff.

- Maintain accurate front office records, update patient information, and support documentation tasks in accordance with office procedures.

- Assist with general receptionist functions such as handling correspondence, preparing forms, and supporting day-to-day administrative needs.

- Communicate clearly with patients regarding office processes, appointment timing, and basic next steps during their visit. Requirements - Prior experience in a medical front office, healthcare reception, or a similar patient-facing administrative role.

- Demonstrated ability to schedule appointments accurately and manage multiple calendar needs in a fast-paced environment.

- Knowledge of patient check-in procedures and standard front desk workflows within a medical setting.

- Familiarity with basic medical terminology and the ability to use it appropriately in routine communication.

- Strong verbal and written communication skills with a service-oriented approach and attention to detail.

- Solid organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.

- Proficiency with standard office systems and comfort learning practice-specific administrative tools. Talent Match®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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